TERMS AND CONDITIONS

Sparv Accessories AB (org no 559237-2329) is located at Ekonomivägen 6, 436 33 Askim, Sweden. If you wish to contact us, please send an email to info@sparv.se with your query and contact details, and we will get back to you shortly.

Once you have completed your order, an order confirmation will be sent to your email address, serving as a receipt for your order. Please save your order confirmation for any future contact with us.

If there is an error in the order confirmation, please contact us by email at info@sparv.se so that we can assist you.

Free home delivery for orders over 79€ (otherwise 5.9€). Shipping costs are not refunded.

Available countries: France, Netherlands, Belgium, Austria, Spain, Estonia, Lithuania and Latvia.

Delivery to your mailbox (or your closest pick up point if mailbox is not available).

Other delivery options: DHL pick up point and Budbee.

Order confirmation is sent by e-mail following your purchase and serves as a receipt of your purchase.

Once we have dispatched your parcel you will receive a shipping confirmation by e-mail.

30 days right to return (from purchase date).

If any delays occur, please contact us at info@sparv.se so we can assist you.

The customer is responsible for ensuring that all address and contact details are correct on the confirmed order. Once an order has been confirmed, address and contact details cannot be changed.

All prices in the store are stated in EUR and all prices include local VAT.

We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.

For deliveries outside Sweden and the EU, customs duties and import VAT may apply. As a customer, you are responsible for paying these fees. We do not refund amounts for customs duties and import VAT on returns arising from deliveries outside Sweden and the EU.

Return cost of 6.9€ per order. Shipping costs are not refunded.

30-day right of return (from date of purchase).

Returned jewellery must be unused (for hygiene reasons) and in original condition (as when you received your jewellery) and include original packaging to be eligible for return.

When returning a single piece of jewellery from a combo, the entire discount will be adjusted against the returned item.

Earrings where the plastic packaging around the earrings has been broken cannot be returned for hygiene reasons.

Rings where the packaging around the ring has been broken cannot be returned.

Please follow our return process to return your product.

For the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value if the product is used or damaged.

For returns outside Sweden and the EU, we do not cover any customs and import costs (these are paid by the customer).

If you are dissatisfied with the quality of your jewellery or if your item is damaged upon delivery, please contact us at info@sparv.se and we will assist you.

Please contact us before returning a defective item so that we can help you in the best possible way.

We ask you to notify us as soon as you discover any damage so that we can assist you promptly.

How do you proceed with a complaint?
We ask you to report any faults and defects to info@sparv.se, kindly providing your name, address, email address, order number, and a description of the fault. If possible, please send a photo or short video of the fault.

We reserve the right to refuse a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes (ARN), see www.arn.se.

We do not accept liability for indirect damages that may arise due to the product.

We accept no liability for delays/faults resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or failed delivery from a supplier.

Furthermore, no liability is accepted for any changes to products/product characteristics that have been altered by factors beyond our control and for normal use of our products.

We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images accurately represent the products' exact appearance, as there may be some color differences depending on the monitor, photo quality, and resolution. We always do our best to display our products as accurately as possible.

This page was updated on August 10, 2026.